Our hair and body care products are not warehoused, but created fresh for you! This helps us to keep cost low in a market were raw goods for these products are rare. We do not offer a refund or exchange on these personal use items. We make every effort to deliver these hand crafted items to you so please help us by providing a correct current address. Refused items, items with wrong addresses,or moved addressees etc.-bad faith orders- will not be refunded. Your product will ship within 5 business days of your order placement by priority signature confirmed mail. Please look for your delivery confirmation emails. All items are sent priority US mail. We receive huge volumes of emails daily -the BEST- way to reach us is by phone. Thank you for your support. Nappy-n-Happy LLC PO Box 4211 Chesterfield, MO 63006-4211 (636)536-6974 Hours: Wed-Fri 10 am -5pm We gladly provide salon products for licensed professionals. HappynNappy@aol.com